FAQ

Common questions and answers

Q. What is the difference between the weemote® Streaming Remote (dV) and weemote TV Remote?

A. The weemote® Streaming remote is used to control devices with navigational menus like DVD, DVR and Streaming Players. The weemote® TV Remote is designed to control devices using conventional tuners to change channels.

Q. How can I tell if your remotes are compatible with my equipment?

A. Both our weemote Streaming (DV) model and weemote TV models operate using Infrared Signaling (IR). While most devices especially older ones support IR there are also other methods that remotes can use to communicate such as Radio Frequency (RF), Bluetooth and WiFi. Your device must support IR signaling in order to work with our remotes. Some devices use multiple methods and can usually be checked by entering the menu settings of the device.

Q. What is meant by claiming your remotes are fully learning?

A. Learning is a process where you can take an existing IR remote that operates your device and use that to selectively transfer button controls from that remote to any button on our remote. Both our weemote Streaming DV and weemote TV remotes feature the ability to learn any signal on any button.

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Locating the product code of your weemote TV Remote

To locate your product code, unscrew the battery door from the back of your weemote. Next, remove the battery door and turn it completely around so the inside part of the battery door lid faces you. Note that this is the part of the lid that faces the batteries when it is secured to the weemote case. Now look at the white battery sticker and at the bottom of the battery door which contains your product code information.

If you don’t see any product code information at all, and front of your weemote has the Philips logo on it, then that model is considered an R5 version.

Valid product codes are R2 to R13B.

weemote X – Channel Changing Options – Manual Correction

On page 18 of the weemote® X Reference Guide covering the options for setting the Channel Changing settings, an option step was omitted from the manual. This step is to clear any of the channel changing options you may have previously set.

Please find below a corrected update to this section of the manual.

  1. Press and hold down the “C” button for about 3 seconds until the LED light turns on solid green. Then, release the button.
  2. Press and release the “A” button. The LED light will blink and turn on solid green.

A. To insert the enter signal, press and release the favorite #1 button.

B. To insert the select signal, press and release the favorite #2 button.

C. To insert one leading zero, press and release the favorite #3 button. For example, channel 7 will be sent as 007.

D. To insert two leading zeros, press and release the favorite #4 button. For example, channel 7 will be sent as 0007.

E. To clear any of the settings you may have made above, press and release the favorite #5 button.

Whichever option is set above, the LED light will blink three times green to confirm it has been set.

weemote X – Channel Up/Down Option, Version R10

Reference Page 13 of the weemote® X Reference Guide. Please note that when setting the weemote’s channel up/down option to the favorites only mode (channels 6-10), you should make sure before setting that option to have programmed favorite channels 6-10 first. If you set this option first before programming the favorite channels 6-10, the weemote® may stop working depending on other program settings.

weemote® X Correction to Learning on the MUTE button

If you are trying to learn special signals on the MUTE button as described on Page 10 of the reference guide, please disregard those steps and use the steps outlined below.

  1. Press and hold down the “B” button until the LED light turns on solid green, then release the “B” button.
  2. Press and release the “100” down in the program area – the LED light will blink from green to orange
  3. Press and release the “Mute” button – the LED light will blink orange
  4. With the existing remote pointed towards the weemote, press and release the button you want to learn. If learned successfully, the LED will blink twice Orange and then go back on solid orange
  5. With the existing remote pointed towards the weemote, press and release the same button you want to learn again (2nd time). If learned successfully, the LED will blink three times Orange and then go back on solid green
  6. Press and release the “B” button to exit program mode. The LED light will blink three times green and then go out to confirm you have exited the program mode.

Note if you are having problems with steps 4-5, i.e. the light is going RED, you will need to adjust distances between the remote’s (try closer in the range of .5-1″ or farther out at 1.5-2.5″) and trying a different lighting environment. Also, make sure the batteries in both units are in good condition. Once you find the right conditions, we also recommend you repeat all the steps again to ensure the signal has been fully learned properly.

weemote X R13 Power Button Learning

There is an known issue with weemote® X version R13 models where the learning function is not working properly on the Power button.

With this version, you can’t learn directly onto the Power button without first entering an embedded code into the unit.

For example if you want to learn the TV Power Signal.

  1. Enter any random TV code in to the unit, i.e. code 10 as described on Page 6 of the weemote X Setup Guide.
  2. Learn the Power signal from your existing remote to the weemote X as described on Page 6 of the weemote X Reference Guide.

Note that all other buttons can be learned directly without taking this additional step.

Entering Favorite Channels 1-5 (R10 and later)

To enter favorite channels 1-5

  1. Press and hold down the “C” button until the light turns on solid green, then release the “C” button
  2. Press and release the large #1 Favorite Button. The light should blink once.
  3. Enter the favorite channel as follows.
    3a. To enter thousands, use the “A” button
    3b. To enter hundreds, use the “100” button
    3c. To enter ones, use the “1” button
    3a. To enter a dash signal, use the “B” button. Dashes are used for sub-channels like channel 10-3, 14.5, etc.
  4. In this example, we will use channel 108.
    4a. Press and release the “100” button one time
    4b. Do not press the “10” button – this equals “0” for the ten value
    4c. Press and release the “1” button eight times
  5. Go back and press and release large #1 Favorite Button. This locks in the favorite channel on button 1.
  6. To continue with other favorites, Press and release the next Favorite Button to be programmed, in this case, button #2. The light should blink once. Then follow steps 3-5 again. Then back to step 2 for favorite channels 3,4 and 5.
  7. When done, press and release the “C” button to exit the program mode.

Learning the “Dash” Signal R10 and later

Here are some detailed instructions on how to learn the “Dash” signal as covered on Page 13 of the weemote® X Setup Guide

  1. Press and hold down the “B” button until the light turns on solid green, then release the “B” button.
  2. Press and release the small number “1” button in the program area at the bottom of the weemote®. The light should blink once.
  3. Press and release the large number “1” favorite button on the main part of the weemote®. The light should blink and then stay on orange.
  4. Point the 2 remotes towards each other with about a 2″ spacing. Also make sure the lens of each remote are in a line of sight to each other. Some remotes when placed on a surface have the lens slightly pointing up so you may need to lift the back portion of the existing remote to compensate.
  5. Press and release the “Dash” button on your existing remote. The weemote® LED light should blink twice orange and then go back on solid orange.
  6. . Press and release the “Dash” button on your existing remote for the second time. The weemote® LED light should blink three times orange and then go back on solid green to verify that learning is complete.
  7. Press and release the “B” button to exit programming mode. The weemote® LED light should blink three times green and then go completely out to confirm you have exited the program mode.

Note: If in Steps 6 and 7 the LED light happens to go RED, then this indicates there was an error learning. You will need to repeat pressing the button on the existing remote to resume learning. If this does work, exit program mode (Step 7) and repeat the steps but this time check the lighting, spacing and alignment between the remotes. You may need to try different spacing like 1″ apart instead or 2″ for example.

How to learn a signal on one of the Favorite Buttons

The following step-by-step example illustrates how to learn the “Guide” button from your Satellite Remote.

To learn the Guide button from the Shaw remote to the Favorite #1 button on the weemote® X. The same procedure can be used to learn any other signals on to the Favorite buttons #2-#5.

  1. Press and hold down the “B” button until the light turns on solid green, then release the “B” button
  2. Press and release the “100” button in the program area, the light will change from green to orange
  3. Press and release the Favorite #1″ button. The light will blink orange
  4. When starting the learning process, please make sure to review the information on page 5 of the weemote® X reference guide for helpful tips. Generally, there should be about 2″ of space between the remote’s and they should be pointing at each other straight. If you don’t get the proper response in steps 5-6, you might need to move the remotes closer together.
  5. Press and release the “Guide” button from the Shaw Remote. After about .5 second delay, the weemote® X light should blink orange twice and then go back on solid orange.
  6. Press and release the “Guide” button from the Shaw Remote for the second time. After about .5 second delay, the weemote® X light should blink orange three times and then go back on solid green.
  7. Press and release the “B” button to exit program mode. The weemote® X light should blink three times and then go out.